FAQ

Our Store

• What is Matson Vintage Art?

• Matson Vintage Art is the official source for museum‑quality reproductions of vintage Hawaii and South Pacific travel art from Matson Line’s historic archives. These iconic images were created to promote ocean travel and island tourism during the golden age of Pacific exploration and are preserved today as an important part of Hawaii’s visual and cultural history. 

Products

•  Are these original artworks or reproductions?

• All works sold are reproductions, not originals. Each image is sourced directly from Matson’s archival holdings and professionally restored to preserve the integrity, color, and character of the original artwork while ensuring exceptional print clarity and longevity. 

• Where do the images come from?

• Every piece originates from Matson’s exclusive historical archives. These collections include rare vintage Hawaii travel posters, menu art, photographs, and advertising imagery commissioned by Matson in the early to mid‑20th century to represent the romance and sophistication of Pacific travel. 

• How are the prints made?

• Each artwork is produced on demand, ensuring careful attention to detail and quality. We use modern archival printing techniques and premium materials to honor the original artwork while meeting contemporary museum standards. Production includes printing, assembly, and quality inspection before shipment. 

• What materials and formats are available?

• Matson Vintage Art is available in two formats and various sizes.

• Gallery‑wrapped, museum‑grade canvas prints are ready to hang as is, or you can frame them yourself.

• Rolled canvas prints are delivered ready for custom framing, allowing you to stretch them professionally or frame them to match your décor.

• Enhanced matte paper prints are unframed, so you can select a custom frame that suits your space.

• We chose materials for their durability, color accuracy, and archival longevity. 

• Are the prints ready to hang?

• Gallery‑wrapped canvas prints arrive ready to hang upon delivery. 

• Enhanced matte paper prints are shipped unframed, allowing you to select custom framing that best suits your space and design preferences.

• Will the colors match what I see on my computer or mobile device?

• We strive for the most accurate color representation possible. However, slight variations may occur due to differences in screen calibration and the printing process. We restore each image and print to closely reflect the original artwork’s intended palette and character. 

Ordering and Payments

• Do I need an account to place an order?

• No account is required. You may check out as a guest. Creating an account lets you view your order history and manage your account details.

• Can I change or cancel my order after checkout?

• We encourage customers to carefully review selections before placing an order, as all sales are final. Please email us immediately, and we will check where your order is in the queue and whether it can be modified. We cannot guarantee order modifications.   

• Why was my credit card declined?

• Credit card declines may occur due to incorrect billing information, card limits, or security restrictions placed by the card issuer. If a transaction is declined, we recommend verifying your information or contacting your card provider for assistance.

• Do you offer gift cards?

• Yes. We offer electronic gift cards that make ideal gifts for art collectors, design enthusiasts, and lovers of vintage Hawaii travel imagery. We’ll email you the gift card after purchase.

Shipping and Delivery

• How long does it take to receive my order?

• Because all artwork is made to order, production typically takes 10–21 business days before shipping. This timeline allows for careful printing, finishing, and safe packaging to protect your artwork in transit. 

• Do you offer expedited shipping?

• We offer ground shipping for all orders. Expedited shipping may be offered during checkout for select locations. 

• How do I track my order?

• As soon as your order ships, we’ll email you your tracking number.

• Where do you ship?

• We ship orders within the United States. We are unable to ship internationally. 

Returns and Exchanges

• What is your return policy?

• Because all Matson Vintage Art canvas and enhanced matte prints are custom-produced, all sales are final. We encourage customers to carefully review artwork selections, sizes, and formats before placing an order. 

• What if my artwork arrives damaged or incorrect?

• If your order arrives damaged or does not match your purchase, please get in touch with customer support within seven (7) days of delivery. Matson Vintage Art will provide a prepaid return label and arrange a replacement or refund if one is not available. 

• Can I exchange my purchase for a different item or size?

• Because each artwork is custom-produced, all sales are final. We encourage customers to carefully review artwork selections, sizes, and formats before placing an order.

Bulk Orders

• Do you offer bulk or corporate orders?

• Yes. Bulk purchases of 25 or more prints are available for hospitality spaces, offices, commercial interiors, and collectors. To receive a custom quote, please email customer support and include links to the artwork, sizes, and preferred formats. 

Account and Customer Support

• How do I create an account or reset my password?

• To create an account or reset your password, click the profile icon in the upper-right corner of the home page.

• How can I view my order history?

• To view your order history, sign in to your account with the email you used to make your purchases.

• How can I contact Matson Vintage Art?

• For questions about orders, artwork, bulk purchases, or damaged items, please get in touch with our customer support team via email. Response times may vary during peak periods, but inquiries are addressed as promptly as possible.

Private Art Appraisals and Purchases

• I have a Matson Lines wine list, menu cover, passenger list, baggage tag, etc. How much is it worth?

• Although we don’t offer appraisal services, values can differ widely depending on market trends, collector demand, and the condition of the piece.

• I have a Matson Lines wine list, menu cover, passenger list, baggage tag, etc. Would Matson Vintage Art be interested in purchasing it?

• We’re always happy to see Matson travel collectibles! Currently, we’re only looking for items we haven’t encountered before. If you think you have something unique, please send us a photo at contact@matsonvintageart.com.